WHAT TO EXPECT
What is this?
LOCKED UP ESCAPE GAMES is an escape room venue with 3 different experiences. In each experience you will be locked inside for a designated amount of time while you and your team try to figure out how to escape. The rooms contain clues, trap doors, and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your quest to escape (and survive).
Is this a haunted house?
No, Locked Up Escape Games are escape games and are very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (occasionally crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
Are Locked Up Escape Games scary?
There are definitely elements of fright in some of our games, and some are for all ages with nothing scary at all!
How long do I have to complete the game?
Each Experience will give you 60 minutes to escape!
How long before my scheduled time do I need to arrive?
We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. DO NOT BE LATE, if you arrive late your tickets will not be refunded or rescheduled.
If I’m late, can I still play?
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.
I need to reschedule my reservation!
If you need to reschedule, you MUST contact us AT LEAST 3 days (72 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking or offer a refund. Please be aware of this before booking your reservation with us.
I would like to cancel my reservation for a refund.
We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us.
How many people can play at once?
Rooms vary, but most are 10 players. There is no minimum number of tickets that must be purchased, but if you purchase less than the room’s capacity, be prepared to share the room with other guests. Sharing the room can actually make the experience more fun.
Each escape room holds up to 10 people. If you booked LESS than four (4) players, you will need ADDITIONAL people to book the same time slot or you will need to book a time slot containing other players to equal a MINIMUM of four (4) players in order for the game to be valid.
Game play will not be allowed unless the minimum number of four (4) players is booked.
It is possible that your party will be grouped with other players until the maximum of ten (10) players is reached. This MAY include players who have already played before. To avoid this situation, we recommend booking all ten (10) spots for your group.
If you want the ENTIRE room for your group only, you must book all ten (10) spots, however, a MINIMUM of four (4) people MUST play in order for the game to be valid
What if I have a group larger than the maximum occupancy of the room?
In this case management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.
What is an escape room / escape game?
Escape Rooms are a type of immersive adventure game in which people are "locked" in a heavily themed or decorated room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit.
Will I actually be locked in the room?
Yes, the exit door will actually be locked immediately after the game begins. However, there will be a “panic button” near the exit door that you or any member of your team may press in case of an emergency. Hitting this button will unlock the exit door so that you can exit the room safely.
Can I play if I'm pregnant?
This is completely up to you. Since there are elements that may frighten or startle you, we would recommend that you sit this one out, but again its up to your discretion. If you do decide to visit us while pregnant, please make sure to make your host aware of your pregnancy long before your game begins.
Are there actors in the rooms and will they touch me? Can I touch them?
Yes, there will be actors inside some of our rooms. Yes, they will touch you. No, you may not touch them. Any touching of the actors or disrespectful or malicious contact (verbal or physical) within the game will result in immediate disqualification.
Do I have to book online or can I pay cash when I get there?
Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows, this is a complete loss of revenue for us and we can no longer allow reservations without payment in full. We are sorry for the inconvenience. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please call 716-221-0723 to schedule your advance cash purchase.
Is there parking?
Yes, Plenty of parking is available in our lot and plaza.
I am planning a Party, what services do you guys offer?
Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. We have the following available: Private VIP area to host your party- Give us a call to book your private party today or contact us online.
My business does company gatherings, do you offer Team Building exercises for company outings?
We do offer Team Building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Click here for more information.
I want to have a Private Room for my friends only, but we don’t fill up all the slots, is this doable?
The only way to get the room privately is to purchase all the tickets available for the experience of your choosing. Otherwise anyone can buy the remaining tickets, which is usually the case. Additional advice is to book it in advance, don’t wait until the last minute. Also there is no discount for buying all the tickets.
Is it possible to book a show time outside of the current schedule?
Absolutely, we can always book a special time, however the minimum purchase is 1 full room . We can do this any time before or after our current schedule, or even on days closed. Please call 716-221-0723 to schedule.
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